Help

How can I contact you?
Click on the Contact Us button in the main menu
Is it safe to shop online?
Yes it is. Our e-commerce software comes equipped with 128bit SSL (Secure Socket Layer) Security built in. Sextoyland do not sell, trade or rent personal information to anyone. We will not use or share your personal identifiable information with others except those individuals or entities which we have engaged to provide services to you.
What credit do you accept?
We accept all major credit cards. If for some reason your credit card is not accepted, other arrangements can be made. Mail us at: info@sextoyland.co.za
When is the order charged to my card?
We will charge your credit card when we ship your order.
How do you determine my shipping charges?
Shipping chargers are predominately determined by weight.
May I return an item?
Please contact us before returning an item for an estimate of your return shipping charges. We reserve the right to charge a restocking fee and recover costs billed to us in the event that you return an item. All other standard returns policies apply. Please note - Lingerie and items of clothing are non refundable and non exchangeable.
Do I have to have cookies enabled to shop at our website
Yes you do need to cookies enabled to browse and buy online at our ecommerce store. Cookies are used to keep track of your shopping sessions and recall shopping cart information.
How do I Order?
Choose your specific product and Add to Cart. Checkout and create an account. If you have not done so before enter your shipping and billing information. Place order.
What Payment facilities are available?
We have 2 Payment facilities available. Credit Card and Bank Transfer(EFT)
What will show up on my credit card statement
Credit Card statement will display VCS(Virtual Card Services)